Monday, June 20, 2005

Best service from BEST

After reading clubnac's dive eat sleep shit...: Scums of the earth. about his encounter with 2 low-life scum electronic salesmen in Gain-City Compass Pt. I am inspired to write about my encounter with a similiar low-life scum (Ken T**) from BEST DENKI in PARKWAY PARADE Which causes me to wonder whether its a regulation by MOM that electronic co. in sillypore is required to employ a % of scums as their employees in other to give such lowlife assholes a job to keep our country's employment figures up... (And crime level down as I am sure that its these scums' forte.)

I was there in the afternoon with a friend who's looking at buying a fridge, plasma tv and home entertainment set for his new home. We chance upon a great looking set by LG and on the price list, it stated something like {SPECIAL - seek our sales assistant for the price}. Seeing as the other more decent looking salesman were all buzy with a customer, we approached this guy who looks like an ahbeng-convict (those that even if he didnt commit a crime, people will straight away assume that he is! just be looking at his face!). No wonders, why he is the only one without a customer to serve. Guess its our luck..

So we asked him how much the tv cost. He gave us a kind of 'Dont waste my time, you cant afford it... I tell you the price also no use..' look and gave us a price. Then after a sec, he added, if you can pay in full (no interest free installment), it will be $200 less. He stood there impatiently, as if he has a long queue of customers waiting for him to serve!! and stared as us. I felt like we were in a backalley or basketball court doing a negotiation before a 1-on-1 (fight). While my friend and I were looking at one another, he then remarked that "this price is only while stock last and the 4 yr warranty as listed is going to be reduced to 1 yr very soon" (ya... right!) Hey, I'm not stupid, I done sales before (not electronics, of coz! :p) These type of question is to try to push/nudge the customer to make a decision and also a way to testwater to see whether they are really interested or not. So we said we will go back and consider, then he threw another line.. "We also got lots of good promo and pricing, but we will only tell you when you are ready to buy.." and that he can't tell us what they are as we are only 'shopping around'. So what if we're only shopping around!? Is it not up to us whether we want to spend our time going around sillypore's friendly electronic shops to look for the best deal... Best deal, sound such an irony in this case.. haha. We walked away from him just chuckling and walk right into Harvey Norman next door.

Just so happened we met an acquaintance (some reservist campmate of my friend's) who's working there and told him about the special price that Best was giving. He did some calculation and said he would be able to match it for us. So we got his mobile no. and said we will come back another day.

No prizes for guessing, where my friend will be getting his TV, fridge and multimedia set! Harvey Norman! And the asshole from Best wouldnt be able to get the sale.

2 Comments:

Blogger littlecartnoodles said...

Hi, endure.

You guys did the right thing. Deny the asshole his sales commission since he did not have even a basic grasp of customer service.

"We'll tell you the price only if you are ready to buy" - where did he think he was working, some Beijing street market ?

You should drive home your point by writing a complaint to BEST DENKI and mention the guy by name.

Nail his ass.

5:36 PM  
Blogger imustendure said...

Hi cartnoodles,

You are quite right, maybe i should write an email to best. initially, i was more pissed at the attitude and behaviour of the guy than to have thought of it as a CS prob.

How's ur job seek?

3:27 PM  

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